Our Terms and Conditions of Business

- Please review our general terms and conditions of business. You can also review the FAQs page. For any further queries please contact us by e-mail, over the phone or in writing.  We are licensed by the London Public Carriage Office (PCO), an arm of Transport for London; governed by the elected Mayor. Their terms and/or our terms are applicable to every transfer.

- Booking can be made online, by email or via our 24/7/365 telephone number +44 (0) 2088105060. For any booking please make sure we have the necessary details that guarantee a smooth, satisfactory & lawful transfer.

 

Obligatory Details
Name:	Lead passenger's name or any name if more than 1 passengers.
Contact telephone number:	Landline or mobile/cell phone no. For non-UK, please include country code.
Number of passengers:	The total number of passengers; specifying no of adults & no of children.
Luggage:	Please specify the no of large, medium & small sized bags.
Pick up address:	Including street name, building name, flat no & full postcode.
Drop off address:	Including street name, building name, flat no & full postcode.
Date:	Please specify the date in the form dd-mm-yy.
Time:	The pick time or arrival flight time.
Airport Pick ups:	Please specify arrival flight no, arrival time, to which terminal & the city arriving from.
Other details
Payment method	In cash to the driver at the end of the journey or by card in advance.
Children/Car seats	Whether required & ages of children. Please note; there is no legal requirement for  a child car seat in licensed London minicabs &  taxis.
Special Requirements	Vehicle type, driver's gender/language/dress code, wheelchair accessibility, pet transfers, guide dogs, courier services..etc. These may incur extra charges.
Hotel transfers	Please specify hotel name, address, contact no & room no if applicable.

- Please note that bookings/quotes for journeys starting within 24 hours should only be made/confirmed via telephone. Our office may contact the customer at any time between the booking & pick up times to confirm the details. We may sometimes ask for a deposit. Bookings of (return) journeys directly with the driver are unacceptable, illegal, may not be honoured & are not covered by private hire insurance policies. We mostly text the driver's details to the passenger around the pick up time. We cannot tell which driver will cover a booking as we assign the jobs around the time of the pick ups.

- Customers paying by cash or credit card,  may request a receipt from the driver. If, for any reason you did not receive a receipt for your journey, please feel free to email this office for a receipt to info@minicabs4less.co.uk quoting your reference number, your date & time of pick up & the amount paid.

- Our prices are calculated based on mileage, pick up & drop off zones & type of vehicle required according to the number of passengers & luggage. Prices quoted are per vehicle not per passenger. Different types of vehicles we operate with their normal capacities are given here as well as how prices generally vary among them:

Vehicle Type	Price	Big Bags		s Bags		Max No of Pax
Saloon/Sedan	Plus   0% of saloon	2		2		4
Estate Car	Plus 20% of saloon	4		2		4
6seaters/MPVs/SUVs	Plus 25% of saloon	4		2		6
8seaters/MPV+	Plus 55% of saloon	6		6		8
Exec Mercs & BMWs	Plus 65% of saloon	2		2		4
14 seater minibus	Plus 150% of saloon	10		8		14
Luggage Trailer	Plus 20% of vehicle price (min £20)	10		10		0

 

- In 95% of times the customers are charged what they are quoted. Extra charges may be applicable according to the following:

 

Service Type	Price
Airport Pick ups	Free if mobile no of the passenger is supplied, otherwise it is M&G.
Airport Waiting time	Free (90 minutes) if arrival flight no is supplied, otherwise it is Waiting Time.
Meet & Great	£5 plus car parking charge.
Pick up point	Outside the terminal. To be texted by the driver/office after landing.
Children Car Seats	Free for the first 2 children, otherwise £5 for each extra. Optional.
Waiting Time	£15 per hour. For airport pick ups, applicable after 90 minutes of landing.
Wait & return journeys	50% extra plus waiting time.
London Tours	£25 per hour for a saloon car.
Extra/oversized luggage	Please advise the office beforehand or negotiate it with the driver.
Vomiting/Soiling charge	£40
Credit/Debit Cards	5% extra. Can only be made over phone or via Paypal.
Cash payments	No extras
Heathrow Terminals	We charge £2 extra to/from T4 & up to £5 to T5, if not specified in the quote.
Special Requirements	Like specific vehicle, driver, route or service. May incur extra charges.
Account Facility	To be agreed with the management.
VAT/Toll Charges	Free
Night/Morning Charges	None
Any Other charges	None
Extra Charges	On 25/12, 26/12, 31/12, 01/01 and on  snowy & train strike days.
Cancellation charge	50% up to 24 hours before the pick up time. 100% after that.

 

- Passengers booking with  Minicabs 4 Less can travel secure in the knowledge that our late model vehicles are fully inspected & insured and drivers have been licensed by the local authority after checking their criminal records & topographical knowledge. We pride ourselves in giving clients a courteous, efficient and competitively priced service.

- Whilst Minicabs 4 Less make every effort to get you to your destination on time, they cannot be held responsible for any foreseen and unforeseen events that may cause delay. It is the responsibility of the hirer to check their travel schedules, for example flight and departure times in advance of travel. Any recommendations as to time of pick up or vehicle type or any other advice given by Minicabs 4 Less or their staff are merely suggestions. The final decision rests with the person making the booking. No claim or action can be made against Minicabs 4 Less for such failures. By using the services of Minicabs 4 Less you agree to abide by these conditions. It is hence the responsibility of the passenger to establish and maintain a telephone contact with driver before the pick up time.

- We discourage customers from calling our office from 'private' or 'withheld' telephone numbers, as we may charge them extra to cover the the cost of verifying their contact numbers. We will usually serve them after callers otherwise.

- Cancellations up to 24 hours before travel are usually free but may attract a maximum service fee of 50%. Thereafter no refunds will be available. If in the event that we are unable to fulfil your booking, we reserve the right to cancel the booking before the pick up time and refund any monies paid.

- We reserve the right to upgrade the type of vehicle booked to a higher priced one or send multiple vehicles without further charge on the customer or his/her consent. We may subcontract the transfer to another licensed operator. Drivers are not obliged to take shortest or fastest routes, but the fare is fixed.

- Our Terms of Business are set out in this site at different pages, including this one, the FAQs & our Privacy Policy.  We are also obliged to the rules and recommendations of the Public Carriage Office in London. The COMMON SENSE of what is expected from a prebooked taxi service according to the current private hire standards in London, should prevail in case of any dispute. We try our best to excel, giving you the best value for your money. You may not expect us to beat the standards/practices of airway carriers.

-  We charge about double the normal quoted fare for Christmas Day, Christmas Eve, Boxing Day, New Year Eve, New Year Day, any snowing day & on London Underground strike days. All quotes given are NOT valid for transfers around & during 2012 London Olympic / Paralympic Games, and similar events

- Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees by Minicabs 4 Less. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys only via our website or our telephone 02088105060.

- If you have any complaint about any aspect of this service or the driver you have to address it to the Operator/Manager first. If you were still unsatisfied by the action(s) taken by the Operator, you may then raise the complaint to the PCO.

 

Airport Pick-Ups Policy

The service we offer is a private hire / taxi / door to door transfer for the number of passengers  booked to the specified destination. Airport pick-ups are of specific distinctive terms. - We monitor all flight arrivals for a confirmed landing time. We only use official information. If your flight is either earlier, or delayed we will meet you after the actual arrival. We do not charge for delays of flights - If your flight is cancelled in advance, we will wait for further instructions from you (ie new flight number/time). - We will meet you outside the departures/arrivals hall, usually 30 minutes after the flight has been confirmed to land (unless otherwise agreed). Our office/driver may also call or text you while waiting outside the terminal in the pick-up area to tell you your vehicle registration and where it is waiting.   - We strictly require a mobile/cellphone of the passenger we pick-up as this is our way of establishing contact with the passenger. - We may, in certain situations, use a greeting board to display a name of your choice, when there is no contact number to ring, but this will incur waiting time and parking charge, which is variable between airports. - We strongly recommend that passengers contact the office immediately after landing, so we can dispatch your booked car to meet you. In many situations where the pick-up is not paid for in advance we do not dispatch the car until such a contact was established. We are 15-20 minutes away from London Heathrow Airport & 30-50 minutes away from London City, Luton, Gatwick & Stansted Airports. - Our driver will generally assist you with your luggage to the vehicle. Our driver will show you a car park receipt as a proof of waiting for pick-ups inside the airport. - We will wait a maximum of 1 hour and 30 mins (free of charge ) from the time of your actual plane landing. If no contact was established by then we deem that you have "NOT SHOWED UP". - If you are going to be longer than 90 minutes inside the terminal, we would recommend that you ask someone to inform our office or driver that you would be delayed. Please note that further waiting time and car park charges will increase dramatically after your free  waiting time has elapsed. - We wish you an enjoyable journey with us & would greatly appreciate a feedback from you regarding any aspect of our services.

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